Return and Exchang Policy

Certainly, Archana! Here's a clear and customer-friendly Return & Exchange Policy for your jewellery website ArchanaThakur.com, tailored to a small handmade business:

🔄 Return & Exchange Policy – ArchanaThakur.com

At ArchanaThakur.com, we take great pride in creating handmade jewellery with love and care. We want you to be happy with your purchase! Please read our return and exchange policy below:

✅ Eligibility for Return/Exchange

• Returns or exchanges are accepted only if:
• You received a damaged, defective, or wrong product.
• You inform us within 2 days of delivery.
• The product is unused, in original condition, and with original packaging.
• Return or exchange will done within 2 to 3 days.

❌ Non-Returnable Items

We do not accept returns/exchanges for:

• Change of mind or personal dislike after delivery.
• Customized or made-to-order jewellery.
• Items that are used, worn, or damaged by the customer.

🔁 Exchange Process

1. Contact us within 48 hours of receiving your order via:
• WhatsApp: 99057 24132
• Email: archanathakur99057@gmail.com
2. Share a clear photo or video of the damaged or incorrect item.
3. Once approved, we’ll arrange for an exchange or replacement.
4. Return shipping charges (if any) will be informed during the process.

💰 Refunds

• We do not offer refunds.
• Only exchange is provided in case of valid issues.

📦 Return Shipping

• If the mistake is on our end (wrong/damaged item), we will cover the return shipping.
• In other cases, the customer may need to pay for return shipping.

If you have any questions or need help, please feel free to contact us at:
📞 99057 24132
📧 archanathakur99057@gmail.com

Thank you for supporting handmade!