Frequently Asked Questions (FAQ)

Absolutely, Archana! Here's a professional and customer-friendly FAQ (Frequently Asked Questions) section for your website ArchanaThakur.com. This will help your customers get quick answers and build trust in your brand.

❓ Frequently Asked Questions (FAQ) – ArchanaThakur.com

1️ What kind of jewellery do you sell?

We specialize in handmade Mangalsutra, Kundan jewellery, and macramé-based designs. Each piece is crafted with care, love, and traditional techniques.

2️ Are your products handmade?

Yes! All jewellery on ArchanaThakur.com is 100% handmade with high-quality materials and attention to detail.

3️ Do you accept custom orders?

Yes, we do! You can WhatsApp us at 99057 24132 or Email on archanathakur99057@gmail.com to discuss your custom design or bulk order needs.

4️ How long does it take to process and ship an order?

• Processing time: 2–4 working days (as each item is handmade)
• Delivery time: 3–7 working days after dispatch
  (Custom and bulk orders may take longer)

5️ What are your shipping charges?

• Free shipping on prepaid orders above ₹1999
• ₹100 shipping fee for orders below ₹1999

6️ Do you offer COD (Cash on Delivery)?

No, COD is not available on products.

7️ How do I track my order?

Once your order is shipped, we’ll send you a tracking number via WhatsApp or email so you can track your package easily.

8️ Can I return or exchange my order?

We accept returns or exchanges only if:

• The product is damaged, defective, or incorrect
• You contact us within 48 hours of delivery
  For full details, please see our Return & Exchange Policy.

9️ Do you offer refunds?

We do not offer refunds. Eligible cases will receive exchange or store credit only.

🔟 How can I contact you?

You can reach us anytime through:
📞 Mobile/WhatsApp: 99057 24132
📧 Email: archanathakur99057@gmail.com